FAQs

For your account online Its quite simple, just select the coffee beans you like, checkout and either opt in for save your details or not. Next time you come back your details will be remembered if you opted in.

Order before 1pm Monday to Friday for same day dispatch – all of our items are sent via Royal Mail so we’d expect your order to be with you within 1-2 working days.

If you’ve forgotten your password go to our Login page and click the ‘Forgot your password?’ button and we’ll email you a link to reset your password!

We pride ourselves on customer service, but occasionally we get things wrong.

We want our customers to have a great experience. However, if there is any kind of problem, please let us know, and we will resolve it. It’s really important to us…

Users allow to explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system.

If you’re having troubles with our website or your account, we recommend you take the following steps:

Try accessing your account through a desktop computer or laptop.
Make sure you are using an updated web browser – this could include Google Chrome, Internet Explorer 11 or Safari.
You have cleared your browser history of any caches or cookies.

If you have taken the steps above and still find that you are having problems, please contact us on the contact page or via email at info@deans-beans.co.uk explaining the issue and we will be happy to help you get to the bottom of it!

Your coffee will be sent to you via Royal Mail, which you can expect to receive within 1-2 working days*. If your coffee hasn’t shown up within a few working days, you can submit a request and we’ll confirm your mailing address with you. If your delivery details are correct, we’ll make sure a replacement is popped in the post as soon as possible.

Your coffee will be sent to you via Royal Mail, which you can expect to receive within 1-2 working days*. If your coffee hasn’t shown up within a few working days, you can submit a request and we’ll confirm your mailing address with you. If your delivery details are correct, we’ll make sure a replacement is popped in the post as soon as possible.

Shopping for a coffee lover but not sure what to give them? Give the gift of choice with a Deans-Beans Gift Voucher. The Deans-Beans Gift Voucher will be emailed to you and you can either forward it to the gift recipient with your gift message or print it out and give it to them in person or by post. It can be redeemed in our small shop in Llandaff or online at deans-beans.co.uk with the code that will appear on the email.